Payment Policy
About Credit/Debit Card
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The payment options actually available for an order are displayed securely at checkout.
Payment information is encrypted and processed by Shopify and authorized payment providers. hexclad does not store complete card numbers or card security codes. A card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.
Customers must provide accurate billing and contact information. If a payment is declined, verify the entered details or contact the card issuer. We may cancel or review an order when payment cannot be authorized or when fraud screening identifies a material risk.
Approved refunds are returned to the original payment method within 5–10 business days after return inspection and approval. A bank or card issuer may need additional time to post the credit. Payment questions may be sent to Support@hexcoud.shop or (203) 876-3515.
Merchant Information
Business name: hexclad
Brand name: hexclad
Email: Support@hexcoud.shop
Phone: (203) 876-3515
Physical address: 55 Lincoln St, New Haven, Connecticut 06511, United States
About Credit/Debit Card
All store prices and charges are presented in USD. Accepted card brands include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover; the methods actually available for a transaction are displayed securely at checkout.
Merchant Information
Business name: hexclad
Brand name: hexclad
Email: Support@hexcoud.shop
Phone: (203) 876-3515
Physical address: 55 Lincoln St, New Haven, Connecticut 06511, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)